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Mesa, Arizona - USD Full Time Posted: Tuesday, 13 February 2018
 
 
Job Description

ABOUT OUR COMPANY

24-7 Intouch is one of the most innovative and fastest growing BPO companies in the world. With over 16 years of experience and 12 facilities around the globe, we're obsessed with providing remarkable contact center solutions to the world's most innovative brands.

ABOUT THE JOB

The Quality Assurance Evaluator is responsible for ensuring CSRs are delivering exceptional customer experiences by monitoring customer interactions for accuracy of information, contact handling standards and adherence to policies and procedures.

Reporting and providing feedback are other major components of the job, which include coaching agents on performance and providing Team Leaders and Managers with regular agent performance feedback.

JOB REQUIREMENTS

  • You have at least 1 year of Quality Assurance experience in a contact center environment
  • You solve problems and offer suggestions in a positive, developmental manner
  • You have excellent NPS and FCR scores
  • You have excellent attendance
  • You have excellent organizational and time management skills
  • You have no significant CAs on file
  • You're a great communicator, especially in face-to-face and online chat situations
  • You have strong leadership, analytical, and decision-making skills
  • You enjoy interacting with employees at all levels of our company and working with a diverse group of people
  • You have intermediate knowledge of MS Excel, MS Word and MS Office
Company Description 24-7 Intouch has over 17 years of experience delivering customized multichannel engagement to Fortune 500 companies. As an organization focused on offering the best people and technology, we are committed to process improvement and leveraging valuable consumer insights to increase first contact resolution, customer satisfaction, average order value and decrease the overall cost per interaction.
We are dedicated to building transparent, long-term relationships by providing flexible outsourced contact center solutions and embracing our clients' culture to deliver a world class customer experience. We strive to create an exceptional interaction with every customer contact by delivering responsive customer engagement solutions.

Mesa, Arizona, United States of America
IT
USD
24-7 Intouch Contact Centers
24-7 Intouch Contact Centers
JSAFCC2D7B/354468528
2/13/2018 9:30:20 AM

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